Frequently Asked Questions (FAQ)

Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Shop Pay.

Q: Can I change or cancel my order after it’s placed?
A: Please contact us as soon as possible at support@shopoutdoorkitchen.com or 1-313-242-7659. We’ll do our best to make adjustments before your order ships.

Shipping & Delivery

Q: Do you offer free shipping?
A: Many items ship free within the continental U.S. Shipping costs, if any, will be shown at checkout.

Q: How long does delivery take?
A: Most orders ship within 2–5 business days. Delivery times vary depending on the item and your location. Larger grills and outdoor appliances may take longer.

Q: Do you deliver to Alaska, Hawaii, or outside the U.S.?
A: At this time, we ship only within the continental United States.

Q: Will the delivery team install my grill or appliance?
A: Standard delivery includes curbside drop-off only. Installation is not included.

Products & Installation

Q: Do you offer installation services?
A: We don’t provide installation, but we recommend hiring a licensed contractor or installer for outdoor kitchens and gas appliances.

Q: Can I use liquid propane and natural gas with the same grill?
A: Some grills are built for a specific fuel type. Check the product description carefully, or contact us before purchasing.

Q: Where can I find product manuals or spec sheets?
A: Many products have downloadable manuals or spec sheets available on their product page. If you can’t find what you need, email us and we’ll help.

Returns & Warranties

Q: What is your return policy?
A: Most items can be returned within 30 days of delivery, as long as they are unused and in original packaging. Some exclusions apply—see our Return Policy page for details.

Q: Do products come with a manufacturer warranty?
A: Yes, most products include a manufacturer warranty. Warranty terms vary by brand. Please check the product page or contact us for details.