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Shipping Policy

Shipping Policy

Effective Date: 12/09/2024

1. Introduction

At MESB, LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, shopoutdoorkitchen.com.

2. Shipping Destinations

Countries We Ship To:

  • United States

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Free shipping

No Hidden Fees:

  • Free Shipping

4. Order Processing Time

Processing Time:

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 2:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: Transit time (days) 3-7 business days
  • All destinations: Estimated delivery time based on customer locations
  • Delivery time: 4-9 business days

Notes:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:

We partner with reputable carriers to ensure your package arrives safely.

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

How to Track Your Order:

  • Visit the carrier's website and enter your tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need assistance with tracking, please contact our Customer Service at support@shopoutdoorkitchen.com.

8. Delivery Issues

Delayed or Lost Packages:

Damaged Packages:

If your package arrives damaged, take photos and contact us within 2 business days.

9. Missing Items

If any items are missing, contact us within 2 business days of receiving your package, providing your order number and details.

10. Return and Refund Policy

Returns:

Accepted within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging.

Return Shipping Costs:

Customer responsibility unless the item is defective or not as described. We will cover costs for returns due to our error.

Refunds:

Processed within 14 days after receiving the returned item. Refunds are issued to the original payment method.

11. Incorrect Address

Address Accuracy:

Please ensure your shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

If a package is returned due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).

12. Contact Information

Customer Service Email: support@shopoutdoorkitchen.com

Customer Service Phone: 734-731-6686

Available Monday to Friday, 9 AM to 5 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review periodically.

Thank you for shopping with Shop Outdoor Kitchen! We appreciate your business and are committed to providing exceptional service.